Terms of Use
By using the Site https://thehottubengineer.co.uk/ you agree to be bound by these Terms & Conditions. If you do not agree with the terms and conditions set out below, you should not use or access this website.
Acceptance of terms
This page (together with the documents referred to on it) tells you the Terms & Conditions on which you may make use of (the Site), and the terms that are applicable to the sale of goods or services through the Site.
You should understand that by ordering products via our site you agree to be bound by these Terms and Conditions. These terms and conditions can change at any time, and it is up to you to check these terms and conditions regularly before ordering products in case there are any changes.
1. About us
Isell Ltd is the supplier of the goods advertised on the Site.
The Site is operated by Isell Ltd (we).
We are registered in England and Wales under company number 05591328 and with our registered office address at Unit 5 Penrose House, Treleigh Ind Est, Redruth, Cornwall. TR16 4DE. Tel: 01326 371480
Affiliate Partner
It should be noted that Isell Ltd is working in partnership with an Affiliate.
Any orders placed on the site will be processed and dispatched by Isell ltd.
The Affiliate will earn from qualifying purchases via the site.
Isell Ltd may share your details with our Affiliate for the purposes of processing & communicating with you about your order, informing you about relevant products and services and conducting any on-going business activities. Please see our Privacy policy for more details
2. Accessing our site
Our site is only intended for use by people resident in the Services Countries of England, Scotland and Wales & other EU countries. Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the Site without notice. We will not be liable if for any reason the Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Site. Any personal data and other information provided by you is processed by us in accordance with our Privacy Policy. By providing any such personal data or other information you agree to the terms of our Privacy Policy. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms & Conditions.
3. Intellectual property & Trademarks
All of the design of this website, its graphics, logos, trademarks & trade dress, text, the arrangement and selection thereof, and all software and compilations of software, source codes, and all other components of or material comprised in or on this website are the copyright of Isell Ltd or their designers and content and technology providers or affiliate partners.. You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors. Any unauthorised copying, alteration, distribution, display or transmission of these materials is prohibited. If you breach these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
All Rights Reserved.
4. Our Contract
When you place an order to purchase a product from the site we will send you an email confirming receipt of your order and containing the details of your order.
Your order represents an offer to us to purchase a product which is accepted by us when we dispatch that product to you and is confirmed by an email we send to you confirming that we have dispatched the product (the 'Dispatch Confirmation E-mail'). That acceptance will be complete at the time we send the Dispatch Confirmation Email to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation Email to have been dispatched do not form part of that contract.
You are seeking to enter into a contract with Isell Ltd when you place an order.
If you require a copy invoice, please contact either our affiliate partners, or contact us directly via our Customer Services team on +44 (0)1326 371480 our (opening hours 9:00am - 5:00pm Monday to Friday). If for some reason we are unable to fulfil your order, we will contact you by email or telephone.
5. Your Status
By placing an order via through our site, you warrant that:
(a) You are legally capable of entering into binding contracts; [and]
(b) You are at least 18 years old:
(c ) You are resident in one of the Serviced Countries; and
(d) You are accessing our site from that country.
6. Prices/Payment
All prices are in pounds sterling (£), and are payable in pounds sterling (£), plus any applicable taxes. The VAT element of each purchase is clearly detailed on the Invoice
We offer all our goods on a payment-with-order basis. This means you must pay us when you place the order. We can take payment by most credit cards and debit cards, Paypal & Klarna. We will only accept your order if we receive the payment in full. We provide credit accounts to a limited number of companies under separate terms of business.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. If we accept and process your order where a pricing error is obvious and unmistakeable we may end the contract, refund you any sums you have paid and we may require the return of any products provided to you.
7. Liability
We do not accept liability for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
8. Refusal of transaction
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing, or by reason of unwinding or suspending any transaction after processing has begun.
9. Delivery arrangements
Your shopping basket on the Site displays the goods you have chosen. Any delivery times quoted are estimates only, based on availability and normal delivery time in working days. Our delivery charges are set out in the delivery and returns section of our website. We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery, but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you.
You will become the owner of the goods you have ordered when they have been delivered to you.
Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.
10. International orders - Import duty
If you order goods from our Site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. For international orders the purchaser will in all circumstances be solely responsible for any local customs import duty, tax and clearing charges which may be applied to their goods by their local customs authority. For the avoidance of doubt the automatic return of any goods to us by a customs authority following non-payment by the purchaser of any local customs import duty, tax and clearing charges will be treated by us as a 'change of mind' return and will incur a return shipping charge from the carrier, the direct cost of which will be deducted from any refund due; a copy of the return waybill may be provided to the purchaser on request.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
11. Consumer Rights
If you are contracting as a consumer, you may cancel a Contract at any time within fourteen working days, beginning on the day after you received the Products. In this case you will receive a full refund of the price paid for the Products in accordance with Returns policy in clause 11 below.
You must return the Product(s) immediately, in the same condition in which you received them and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession.
Distance Selling Regulations (DSR) does not apply to business to business contracts.
DSR apply to consumers only.
12. Returns
Please review our Returns Policy which applies to products purchased from us. Customers in the UK and European Union are entitled to a statutory cooling-off period of 14 business days.
Details of this statutory right and an explanation of how to exercise it are provided in our Returns policy
Returns should be made to: Isell Ltd RETURNS, 5 Penrose House, Treleigh Ind Est, Redruth. TR16 4DE
An RMA number MUST be obtained prior to returning goods, Please contact us on 01326 371480 if you require assistance.
13. Links
Our Site must not be framed on any other website, nor may you create a link to any part of our Site.The Site provides links to other websites for your information. We have no control over such sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
14. Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.
15. Waiver
If we fail at any time to insist upon strict performance of any of your obligations under these Terms & Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these Terms & Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
16. Severability
If any of these Terms & Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
17. Entire agreement
These Terms & Conditions and any document expressly referred to in them represent the entire agreement between us and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
18. Force majeure
Where we are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials the date of delivery shall be postponed for the period that the circumstances continue.
19. Law and jurisdiction
Contracts for the purchase of Goods through our site will be governed by English law.
Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
20. Feedback
General comments about the Site are welcome by email at rosie@isell-ltd.co.uk
